Refund policy
At The Wrist Outlet, we are committed to ensuring you leave every transaction completely satisfied. If you are unhappy with your purchase for any reason, you may return the product for a refund or replacement within 14 days of receiving your order. Below, we outline the steps and conditions for processing a return.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
1.Condition Of Item:
Items must be in brand new and unworn condition.
All original boxes, instructions and tags must be intact and included with the return.
2. Non-Returnable Conditions:Returns will not be accepted if the merchandise:
Shows signs of scratching, breaking, or wearing.
Has been opened (e.g., the inside of a watch).
Has had links removed or adjusted.
Has had the security tab removed (for high-end items).
Is explicitly listed as non-returnable in the product description.
How to Process a Return
We strive to make the return process as easy and straightforward as possible. Follow these steps to initiate a return:
1.Contact Us:
Email us at info@thewristoutlet.com or call (786) 474-6340 with your order number and reason for return.
2.Prepare Your Item:
Ensure the item is securely packed with all original boxes, instructions, and tags included.
Use the original packaging, if possible, to prevent damage during transit.
3.Ship Your Return:
We will provide a return shipping address and further instructions after your request is approved.
You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect item sent).
4.Processing the Return:
Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
Refunds or replacements will be processed within 7 business days of receipt.
Refunds and Replacements
Refunds: Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
Replacements: If you choose a replacement, we will ship it to you as soon as the returned item is inspected and approved.
Contact Us for Assistance
If you have any questions about this return policy or need assistance with a return, feel free to contact us:
Email: info@thewristoutlet.com
Phone: (786) 474-6340
Address: The Wrist Outlet, 127 NE 1ST STREET, Downtown Miami, FL 33132
We value your satisfaction and will do our best to address any concerns promptly. Thank you for shopping with The Wrist Outlet!